No Additional Cost - Repairs are free of charge. Parts, labor, and shipping are included. Coverage and benefits - The plan starts on the date of purchase. - Accidental damage is covered from day one: drops, spills, and cracked screens due to normal use are eligible for repair or replacement. - Malfunctions are covered after the manufacturer’s warranty ends. - Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting, and more. Easy claims process - File a claim online or by phone. - Most claims are approved within minutes. - If we cannot repair it, you will receive an Amazon e-gift card for the purchase price of your covered product or a replacement. Product eligibility - The plan must be purchased with the product or within 30 days of the product purchase. - Pre-existing conditions are not covered. Use scenarios - Scenario 1: You drop your device and crack the screen on day one; the repair is covered at no cost under the plan. - Scenario 2: Your device malfunctions after the manufacturer’s warranty has ended; the plan provides coverage for repair or replacement. - Scenario 3: You need help setting up a new device or resolving connectivity issues; you can access 24/7 expert support for guidance and troubleshooting.